Privacy notice

Last updated: 5 November 2026

We collect only the details we need to plan and book your trip. We share them only with the hotels, train and transport providers that make your trip happen. We never sell them.

Who we are

GLEE Events & Safaris LTD ("GLEE", "we") plans holidays in Kenya. We decide how your personal details are used, so we are responsible for them under Kenya's Data Protection Act, 2019. Contact us at [email protected] or +254 712 592 199.

What we collect

• When you enquire (website form, WhatsApp, phone, email or social media): your name, phone number, where and when you want to travel, how many adults, children's ages, your budget and anything you tell us about the trip.
• When you book: the full names of everyone travelling, and the ID or passport numbers the train operator and hotels need to issue tickets and check you in.
• When you pay: the details on your bank transfer, such as the sender's name and reference, so we can match your payment to your booking.

We only collect children's details from their parent or guardian, and only what the hotel or train needs, such as ages and names.

How we use it

• To reply to your enquiry and send you options and prices.
• To book your hotel, train tickets and transfers.
• To take payment, keep accounts and meet our legal and tax duties.
• To help you before and during your trip.

We will only send you offers if you ask for them, and you can tell us to stop at any time.

Who we share it with

• The hotel you are staying at.
• Kenya Railways, for SGR tickets.
• The transfer or transport company taking you between the station and the hotel.
• WhatsApp (owned by Meta), when you message us there.
• Government authorities, only if the law requires it.

The website

Our website does not use cookies, analytics or ad tracking. The enquiry form does not store your details on the website. It opens WhatsApp, or your email app if you choose email, with your message filled in, and nothing is sent until you press send. The site loads its fonts from Google, which means Google sees your device's IP address when a page loads.

How long we keep it

We keep your details for as long as we need them to plan your trip and deal with any follow-up, and for as long as the law requires us to keep business and tax records. After that we delete them.

How we protect it

Only the people planning your trip can see your details. We keep them on password-protected devices and accounts, and we only share what each provider needs.

Your rights

Under Kenyan law you can ask us to:

• tell you what personal details we hold about you and give you a copy;
• correct anything that is wrong;
• delete your details, unless the law requires us to keep them;
• stop using your details for a particular purpose, such as offers.

Email [email protected] and we will reply as soon as we can. If you are not happy with how we handle your details, you can complain to the Office of the Data Protection Commissioner at odpc.go.ke.

Changes

If we change how we use your details, we will update this page and the date at the top.