Booking terms

Last updated: 5 November 2026

The short version: your trip is booked once your deposit reaches our bank account and we confirm in writing. Pay the balance before you travel. If you need to cancel, tell us as early as you can, because the charges go up the closer it gets to your trip.

1. Who you are booking with

You are booking with GLEE Events & Safaris LTD ("GLEE", "we"). We plan your trip and book it for you with hotels, Kenya Railways (SGR) and transfer companies. Those providers run the services themselves, and their own rules apply too, such as hotel check-in times and train boarding rules. Contact us at [email protected] or +254 712 592 199.

2. Prices

• Prices are in Kenya shillings, per adult sharing a room, unless we say otherwise.
• Each getaway lists what is included, for example return SGR economy tickets from Nairobi, the hotel stay on the meal plan shown, and transfers between the station and the hotel.
• Prices on the website show the dates they are valid for. A price is only guaranteed once we have checked availability and confirmed it to you in writing.
• Children's prices, single rooms and other meal plans are available on request.

3. Booking and paying

• Your trip is booked when we receive your deposit of 30% of the total price in our bank account and we confirm the booking to you in writing (WhatsApp or email).
• The balance is due 14 days before you travel. You can pay it in instalments (Lipa Pole Pole) on a schedule we agree with you.
• If the balance is not paid on time, we may treat the booking as cancelled by you, and the cancellation charges below apply.
• We only send bank details from +254 712 592 199 or [email protected]. If anyone else sends you payment details for a GLEE trip, call us on +254 712 592 199 before you pay.

4. If you cancel

Tell us in writing. Hotels and the train charge us when bookings are cancelled, so these charges apply, counted from the day we receive your cancellation:

When you cancel	What you pay
More than 30 days before travel	The deposit (30%)
14 to 30 days before travel	50% of the total price
Less than 14 days before travel, or if you don't show up	100% of the total price

If a hotel or the train charges us less than this, we will refund you the difference. We refund by bank transfer within 14 days.

5. If you want to change your booking

We will try to change dates, names or rooms for you. Changes depend on availability, and you pay any extra cost or charge from the hotel or train.

6. If we or a provider have to change or cancel

Sometimes a hotel, the train or a transfer company changes or cancels a booking. If that happens, we will tell you as soon as we know and offer you a similar alternative. If you don't want the alternative, we will refund what you paid for the part that was cancelled.

We are not responsible for delays or cancellations caused by events outside anyone's control, such as severe weather, strikes, government restrictions or train service disruption. In those cases we will help you rearrange your trip and pass on any refund we get from the provider.

7. Your part

• Give us the correct full names and ID or passport numbers for everyone travelling. Train tickets and hotel bookings are issued in those names.
• Bring valid ID for everyone, and arrive at the station in time. Kenya Railways sets the check-in rules for SGR travel.
• Follow the hotel's rules. The hotel may charge you directly for damage or for extras not included in your package.
• We recommend travel insurance.

8. Complaints

If something isn't right during your trip, tell us straight away on +254 712 592 199 so we can fix it while you're there. You can also email [email protected] within 14 days of getting home.

9. The legal part

We are responsible for arranging your trip with care. The hotels, Kenya Railways and transfer companies are responsible for the services they provide. Nothing in these terms takes away your rights under Kenyan consumer law. These terms are governed by the laws of Kenya.

For how we handle your personal details, see our privacy notice.